Returns and Refunds
Last Updated: July 2026
At Comfort Sole, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help with a simple and transparent return and refund process.
Free Shipping
We proudly offer FREE standard shipping on all orders within our delivery regions. There are no hidden shipping fees—what you see at checkout is what you pay.
Delivery Guarantee
We work hard to ensure your order arrives safely and on time.
Lost Packages
If your package is confirmed as lost in transit, we'll gladly provide either:
A full refund, or
A replacement order at no additional cost.
Please contact our support team if your tracking has not updated for an extended period or if your carrier confirms the package has been lost.
Orders Delayed Beyond 30 Days
If your order has not been delivered within 30 calendar days from the shipping date (excluding delays caused by incorrect shipping information, customs clearance, or events beyond our control), you may request either:
A full refund, or
A free replacement shipment.
Our team will investigate the shipment before processing your request.
Damaged or Defective Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
Your order number
Clear photos of the damaged or incorrect item
Photos of the packaging (if applicable)
Once verified, we'll provide a replacement or issue a full refund at no additional cost.
Free Returns
We offer FREE returns within 15 days of receiving your order.
To qualify for a return, your item must be:
Unworn and unused
In the same condition you received it
In its original packaging
With any original tags (if applicable)
Accompanied by your receipt or proof of purchase
Please contact our customer support team before returning your item so we can provide return instructions.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for:
Used or worn insoles
Items damaged due to misuse
Items returned without prior authorization
Gift cards (if applicable)
Exchanges
If you'd like a different size or replacement, the quickest way is to request a return (if eligible) and place a new order once your return has been approved.
Refund Process
Once we receive your returned item, our team will inspect it and notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved and you still haven't received it, please contact us at:
customersupport@comfort-sole.store
Order Cancellations
Orders may be canceled before they have been processed or shipped.
If your order has already been shipped, it cannot be canceled, but you may request a return once it has been delivered, provided it meets our return eligibility requirements.
Need Help?
If you have any questions about returns, refunds, shipping, or your order, our support team is happy to help.
Email: customersupport@comfort-sole.store
We aim to respond to all customer inquiries within 24–48 business hours.